How to Reactivate My BasicTalk Account That Got Disconnected Due to Non-Payment?

It is possible that your basic talk account might have been disconnected due to non-payment. Let us see, is it possible to reactivate the same.

There are multiple scenarios where you are unable to pay the bill on time. Few known scenarios are:

• The payment information on file might have expired and you did not update the information
• No sufficient balance on your Checking Account.
• Can not afford the service or the service is costly

Irrespective of the reason why the account got disconnected, it is not possible to reactivate the same account. However, you can use the same device to activate another account. You will get a  new account. 

I Need to Reactivate the Same Number I Used

It is not possible as per the basic talk service. However, you may create a new basic talk account and contact the basic talk customer care.

They may help you to reassign your previous phone number. However, this method can not be guaranteed. It is because, as per the telecom industry practice, the inactive numbers will be recycled. 

The number may be assigned to a different person. 

You may try your luck. If the number is available, you may get it.  

Can I Stop Automatic Bill Payment for BasicTalk Home Phone Service?

No. The option to stop automatic bill payment is not available with basictalk home phone service. The monthly charges will be applied on the payment information updated on your online account.

How the Automatic Payment Will Be Processed if the Payment on File is Expired?

The Basictalk payment processor system will try to process the payment as per billing cycle date. However, if the payment method used is expired, the payment will fail and it will not be processed. 

An email notification will be sent to the email address registered on your basic talk account. Once the payment fails, the account will move to Grace status. You can not place 411 calls (Directory Assitance Calls). You will be able to place 911 calls.

While the Basictalk service does not apply late payment fee, you may be charged for RCF (Returned Check Fee) if the payment fails. Your account is suspended if the payment is not processed for a long time. Then, a reactivation fee of $2 will be applied to get the account to good standing. 

Finally, the account will be disconnected if no payments are made. The automatic bill payment will also stop.

What is My Billing Cycle Date for Basic Talk Service?

The billing date for your basic talk account starts from the time when the payment is processed. Even though it may take few days to start using the service by installing the device, your payment will be processed and billing date will commence.

Till the payment is processed and the account is activated, your account will be in pending status.

I Have Used Checking Account Will My Billing Date Start On the Same Day?

If you have used checking account, it may take up to 8 to 10 business days for the account to be activated. Till then the account will be in pending status. 

The billing date will actually start from the day when the payment is successfully processed on your checking account. You will receive the payment processed and welcome email from the basic talk home phone service. 

How to Sign In to Your Basictalk Online Account?

Are you having trouble logging into Basictalk online account?

We have discussed all possible scenarios where you may face problems. Please go through the issues and act on the issue that matches your concern about basic talk login.

Steps to Login to Basictalk Account

Just follow the steps given below for basic talk account login.

1. Visit BasicTalk Login Page.
2. A Page stating "Sign in to your BasicTalk Account" will appear
3. Enter your "Username or 10 digit phone number"
4. Enter your Password

Now, click on the submit button. If the account credentials are correct, you will be able to access your account and manage the features. 

If you have used an incorrect username or password for a maximum of three times, the online account will be locked out automatically. You will not be able to access it. However, the same will be unlocked automatically after 30 minutes. Hence, if your account is locked due to incorrect login credentials attempt, please try after 30 minutes. 

If you still have an issue, you may have to reset the password or change the username. Please read the articles further for more assistance.

I Forgot My BasicTalk Account Username. How Should I Login?

If you do not remember your basic talk account username, you can use your 10 digit phone number as username. The password will remain the same even of you use your phone number or username.

If you still prefer to get your username, you may use the "Forgot Your Username" option.

How to Recover The BasicTalk Online Account Username?

If you do not remember or lost the basic talk online account username, you can get the same using the forgot username option. You can find the steps below:

1. If you are on the account login screen, please click on the "Forgot Your Username" option. (It will be available under the username box)
2. Click on the blue-colored hyperlink placed in Username.
3. You will be prompted for the email address registered on your basic talk account.
4. You must have the 5 digit zip code for the account handy
5. After entering both the values, complete the word verification.
6. Click on the "Send" button. The email will be sent to you.

Note: Word verification is used to block computer-generated abuse since people can read distorted text whereas this is a difficult task for a computer program. Word verification is being used to stop non-humans from being able to submit requests. If you are having trouble identifying the word, just click on the two arrow reload button to have a different word displayed.

If you prefer to change the Username, Click Here. After login, you will be taken to the page where you can change the username.

I Forgot My BasicTalk Account Password. How Should I Reset it?

 From your online account login page, look for the password section. Now, follow the below instructions:

1. Click on the Forgot your Password? link.
2. On the next screen, enter your Username or 10 digit phone number.
3. Complete the word verification and click on next.
4. You can answer your security questions to get the password
5. If security questions are not set, the password will be sent to the registered email address.

The reset password link sent to the email address is valid for 24 hours only. 

If you wish to change your password, you can do so by clicking on the link: 

https://secure.basictalk.com/account/login.html#profile.html#!changePassword

You will be required to log in. After logging in, you will be taken directly to the password change page.

Can I access My BasicTalk Account Using My Smartphone or Tablet?

Even though you can access the basictalk website from your mobile phone or tablet, we can not guarantee that the changes you make will be updated. Hence, we always suggest not to use a mobile browser for accessing basictalk website.

Hope the information provided here helped you in accessing your online account. Do let us know using the comment box below if you have any issues or need assistance.