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How to cancel Basic Talk phone service?

Currently, we can not cancel the Basic Talk home phone service online. The only option to cancel BasicTalk phone service is to contact their account manager.

How to cancel Basic Talk phone service?

Basic Talk subscribers from U.S can reach the Toll Free number 1-866-382-3770 and place a cancellation request. 

Hours of operation for canceling the service:

Monday through Friday: 9:00 a.m. to 12:00 midnight ET

What is basic talk support number?

What is basic talk support number?


Are you facing technical issues in installing your Basic Talk phone service? or Do you need to talk to an Basic Talk support agent for billing related queries or to cancel your service? You can find the information in this article.

Know more: How to activate Basic Talk phone adapter purchased in retail stores

In general, Basic Talk offers three modes of Support. Chat Support, Email Support and Voice support. As of now, the Chat and Email support is available for technical and customer care related queries. However, the Voice support is only for cancellation requests.

You can contact Basic Talk customers service from their "Contact Us" page. To cancel Basic Talk service, all U.S. customers must dial: 1-866-382-3770

Hours of operation: Monday through Friday: 9:00 a.m. to 12:00 midnight ET. Saturday and Sunday: 9:00 a.m. to 8:00 p.m. ET.

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Do I need computer to use Basictalk?

As Basictalk is a VoIP based home phone service, you may have the doubt "Do I need computer to use Basictalk home phone service?".


BasicTalk HT701VD
BasicTalk HT701VD


No. You do not need a computer to use Basictalk home phone service. All you need is a high speed internet like cable or DSL internet connection. The basictalk welcome kit will have a Ethernet cable and a phone adapter.

Just connect one end of the Ethernet cable to Internet modem and another end of the cable to the Basictalk adapter. You are done. Once the device is installed, just connect the phone cable to the phone jack and start using the service.

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How to activate Basic Talk phone adapter purchased in retail stores?

I bought a HT701 device from retail store. How do I activate my BasicTalk phone service?



How to activate Basic Talk phone adapter purchased in retail stores

Bought a BasicTalk phone adapter in retail stores and would like to activate it? Follow the easy steps given and you will be able to use the

Steps to activate Basic Talk phone adapter purchased in retail stores


  • Click Here to visit the BasicTalk phone adapter activation page.
  • In this page, you will be required to enter the WAN MAC address of the phone adapter you are having.service instantly.
  • Enter the WAN MAC address and click on Submit MAC Address
  • If the MAC address is valid, you will be taken to enter your Contact Information.
  • Enter the payment information.
  • Preview your order and click on the confirm order button.
  • Your service will be activated immediately and the new phone number will be sent to your email address instantly. You can install the phone adapter and start using the service.
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Calculate your total costs before subscribing with Basic Talk phone service

If you are planning to subscribe for Basic Talk phone service, you can calculate your total costs before subscribing with Basic Talk service. This will help you in deciding the phone service provider at your budget.

Steps to calculate your total costs before subscribing with Basic Talk phone service

  1. Visit BasicTalk website
  2. At the right side bottom of the website, you will find the tool "Calculate Your Total Costs"
  3. In the tool, enter your zip code and click the button Calculate.
  4. The total amount expected for your account will be displayed.

How to change Basic talk phone number?



How can I change my Basic talk phone number is one the question that will be there in every customers mind. Basic talk provides highly secured online account to personalize the online account and to make the necessary changes whenever required.

Basic talk provides two options to change your phone number as given below:

1. Change phone number and receive a new phone number.
2. Change phone number and select the option to transfer your number from current carrier.

Steps to change Basic Talk Phone number


- Login to your Basictalk online account.
- Click on "Summary" tab and select "Change Your Number".
- Here you will have the option to select to get a new phone number or to keep your existing number.
- Follow the onscreen instruction to complete the order for new phone number.

Note: If you choose the option to keep your existing number with Basictalk, you will have the option to forward the calls to your previous number free for 7 days.


I bought a HT701 device from retail store. How do I activate my BasicTalk phone service?

If you have purchased the Basic Talk device HT701 from a retail stores, you need to activate the adapter with Basic Talk database to use the service.

Visit the link  https://subscribe.basictalk.com/retail to activate BasicTalk phone service. Enter the WAN MAC address of the phone adapter and update the U.S based Credit Card, Debit Card or Checking Account to complete the subscription. After activation, wait for 10 to 15 minutes to start using Basic Talk service.



Note: The MAC address will be in 12 characters length. It contains combination of both letters and numbers. (Example: 000F12AB3DEF).

To find out the WAN MAC address, remove the BasicTalk Box from its packaging. Turn the device over. The address will be located on the bottom.

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